Refund & Cancellation Policy – Covershoppy.com

Order Cancellation & Modification Policy
  • Orders can be cancelled only within 2 hours of placing the order.
  • Customer details (Name, Address, Pincode, Mobile Number) can be updated within 2 hours only.
  • Product changes or additions are not allowed after order confirmation.
  • All cancellation or modification requests must be emailed to within the allowed timeframe.
Important:
Requests made through Instagram, WhatsApp, Facebook, or any social media platform will not be considered official. Please contact us only via our registered email.

📦 Refund & Replacement Policy

  • A clear 360° unboxing video is mandatory at the time of parcel opening.
  • All issues must be reported within 24 hours of delivery.
  • Valid photo/video proof must be emailed within 24 hours.
  • Refund or replacement requests without proof will not be accepted.
  • Every request is subject to internal Quality Check (QC) approval.
  • Once approved, processing begins within 48 working hours.
  • Minor color or print variation may occur due to digital printing differences.
Customers must raise all order-related queries within 30 days from the order date. After 30 days, refund or replacement requests will not be accepted.

⚠️ Incorrect Information & RTO Policy

  • Orders placed with incorrect shipping details are not eligible for refund.
  • If the order is returned (RTO – Return to Origin), re-shipment is possible.
  • Re-shipment will be processed only after receiving the returned parcel.
  • Additional courier charges will apply for re-shipment.

🚫 Non-Eligible Cases

  • No unboxing video provided.
  • Complaint raised after 24 hours of delivery.
  • Invalid or unclear proof submitted.
  • Damage caused after delivery.
  • Failure to accept delivery after 3 courier attempts.

💰 Refund Timeline

Once approved, refunds will be credited within 4–7 working days via the original payment method used during checkout.

🚚 Delivery Policy

  • Standard delivery time: 5–9 business days.
  • In rare situations, delivery may take up to 20 days.
If your order is not delivered within 20 days, you are eligible for a full refund.

❓ Frequently Asked Questions

Can I cancel my order? Yes, within 2 hours of placing the order. Can I modify my shipping details? Yes, within 2 hours only. Is unboxing video compulsory? Yes, it is mandatory for refund/replacement claims. How do I request cancellation? Email us at within 2 hours. What if I provide the wrong address? Refund is not possible. Re-shipment can be done with extra courier charges. How long does refund take? 4–7 working days after approval.
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